Self-Managed
Participants with self‑managed NDIS Plans or self‑managed Core Flexible budgets can pay at checkout and request reimbursement from the NDIS (subject to NDIS reasonable and necessary guidelines).

Plan-Managed
If your NDIS plan is Plan-managed and your Plan Manager is NDIS registered, please follow these steps:

1. Add items to your cart
   Select your desired products and add them to your cart.
   
2. Provide participant details
   Please provide the NDIS Participant's Name, NDIS Number & Plan Manager's email in the Order Instructions section. To add these details, follow these steps:
   Click on the Cart (shopping trolley icon at the top right of the page) → View cart → Order Instructions
   Or
   After placing your order, please email us the participant's details as requested in Payment instructions.
   
3. Proceed to checkout
   At checkout, choose the “NDIS Plan Managed” payment option and Submit order.
   
4. Invoice processing
   We will send the invoice directly to your Plan Manager for payment.
   

NDIA Managed
If your NDIS plan is NDIA‑managed (Agency Managed), we’re unable to process orders at this time, and we apologise for the inconvenience.